Fortinet FortiCare Secure RMA Service for FortiGate-240D Hardware Replacement Support Contract (FC-10-00240-301-02-DD)

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Product Overview

The Fortinet FC-10-00240-301-02-DD is a Secure RMA service contract designed for the FortiGate-240D firewall platform. It provides hardware replacement support under FortiCare, enabling fast recovery in case of device failure.

This service is designed for enterprise environments requiring secure handling of defective hardware, where data protection policies require non-return of storage media.

Technical Architecture

• Service Type: FortiCare Secure RMA (Hardware Replacement Support)
• Supported Device: FortiGate-240D
• Service Model: Exchange / replacement-based support
• Security Feature: Secure RMA (non-return option for failed hardware)
• Support Access: Fortinet TAC eligibility included

Key Features

• Advanced hardware replacement support
• Secure RMA for sensitive data environments
• Reduced downtime through replacement workflow
• FortiCare support entitlement included
• Enterprise-grade service SLA structure

Deployment Scenarios

• Enterprise firewall infrastructure support contracts
• Banking and financial secure environments
• Government and regulated industries
• Data-sensitive network deployments
• Managed service provider deployments

Service Notes

This SKU does not include hardware or security features. It is strictly a support and replacement service contract tied to an existing FortiGate-240D device. Coverage and duration depend on the purchased term.

Integration / Compatibility

• Compatible only with FortiGate-240D hardware
• Requires active FortiCare-enabled device registration
• Supports Fortinet TAC support ecosystem
• Linked to Fortinet support portal activation

Frequently Asked Questions

Q1: Does this SKU include a firewall device?
A: No, this is a service contract only and does not include hardware.

Q2: What is Secure RMA?
A: It allows hardware replacement without returning defective units, protecting sensitive data stored on devices.

Q3: Is this a security license?
A: No, it is a hardware support and replacement service, not a firewall or security subscription.

Q4: Which device is supported?
A: It is specifically for the FortiGate-240D platform.

Q5: Does it include FortiGuard security features?
A: No, those are separate subscription licenses.

Q6: Can it be used without FortiCare?
A: No, it is part of FortiCare service structure and requires active device eligibility.